Director of Customer Service

Company: The Palace
Location: Weston
Posted on: November 1, 2024

Job Description:

Monday, October 14, 2024Luxury Senior Living CommunitiesIn Coral Gables, Kendall, Homestead & WestonIs looking forDirector of Customer Servicefor itsBrand New Palace at WestonAn Independent, Assisted Living & Memory Care CommunityJoin Our Team as the Director of Customer Service!Are you a dynamic leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and have a track record of driving customer satisfaction to new heights? If so, we want you to lead our customer service team!About Us: At The Palace, we are dedicated to providing unparalleled personal services to our residents and their families. Our commitment to excellence is reflected in our approach to customer service. We believe that a happy resident is the cornerstone of our success, and we are looking for a visionary leader to take our customer service to the next level.Key Responsibilities:

• Lead, mentor, and inspire a high-performing team.
• Analyze customer feedback and service metrics to identify areas for improvement and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure seamless resident interactions across all touchpoints.
• Stay abreast of industry trends and best practices to keep our resident service offerings competitive.
• Manage and optimize customer service processes to increase efficiency and effectiveness.
• Handle escalated issues and provide resolution in a timely and satisfactory manner.Qualifications:
• Proven experience in a senior customer service role, preferably in a director or managerial position.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in customer service software and tools.Why Join Us?
• Competitive salary and benefits package.
• Opportunity to make a significant impact on our customer satisfaction and overall company success.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Be part of a company that values innovation, excellence, and customer-centricity.
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Keywords: The Palace, Hialeah , Director of Customer Service, Hospitality & Tourism , Weston, Florida